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Damaged or Lost Baggage Claims

Claims for baggage damaged or lost due to negligence on the part of Rex, must meet the following conditions to be accepted:


§ Must be filed and reported within 3 days of the flight arrival at the destination.

§ Must be submitted at the destination airport, using forms provided by Rex.

§ The damaged baggage must be sighted with the thermal baggage tag still attached by a Rex staff member.


Claims will not be approved if reported after 3 days or if the damage is deemed not to be due to negligence by Rex.

Cancellation and Luggage insurance which covers some travel related risks is available while booking your flight online.


Prior to making a claim please review our Limitations of Liability and our standard Conditions of Carriage on our website.