Child (2-11 incl.)
Infant (under 2)


My Dates are

Feedback/Request Form


Customer Advisory: We currently experiencing a high volume of requests.

Please note that turnaround times may be impacted by the volume of requests received. There is no need to submit multiple requests; our team is working hard to attend to every feedback by date of travel.

Thank you for your understanding.

*Feedback Type: 


Please select

Please select


Additional Email 
Additional Phone 
Origin Port   
Destination Port 
Flight No 
Booking Reference 
Ticket Number/s for all passengers
Travel Date 
Does your refund application apply to all sectors in your itinerary (if applicable)?
*Feedback/ Enquiry/ Further details  

    To provide supporting documentation, you may:
  1. Fax it to 02 9023 3599, clearly labelled with your Reference Number (which will be given to you after you submit your form).
  2. Click on browse and attach a file from your computer
  • Attach supporting document (doc, rtf and pdf format only). Max size 4 MB each.