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Feedback/Request Form


Customer Advisory: Our Customer Contact Centre is currently experiencing a high volume of calls.

We are experiencing an overwhelming increase in correspondence due to current travel restrictions.

Please note that turnaround times may be impacted by the volume of requests received. There is no need to submit multiple requests; our team is working hard to attend to every feedback by date of travel.

Thank you for your understanding.

     *Feedback Type: 


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Additional Email 
Additional Phone 
Origin Port   
Destination Port 
Flight No 
Booking Reference 
Travel Date 
Is your refund request for all flights within your booking reference?

Do you have insurance which covers loss
of the ticket due to COVID-19 reasons?


    To provide supporting documentation, you may:
  1. Fax it to 02 9023 3599, clearly labelled with your Reference Number (which will be given to you after you submit your form).
  2. Click on browse and attach a file from your computer
  • Attach supporting document (doc, rtf and pdf format only). Max size 4 MB each.