Adult
 
Child (2-11)
 
Infant (under 2)
 

 
Departing
Returning

My Dates are


Schedule of Fees and Surcharges

The below fees and surcharges apply to all transactions unless otherwise stated.

Payment Method Surcharge

Payment Method*

Surcharge (excluding GST)

0.82%

1.00%

1.00%

1.00%

1.00%

3.27%

2.24%

1.61%

* For cash payment at airport, no payment method surcharge is incurred.


Booking/Handling Fee
Method of transaction Booking/Handling Fee (incl GST)

Airport

0%

Website

1%

 

Service Fee (Customer Contact Centre Transactions)

Method of Transaction

Service Fee (incl GST) *

Customer Contact Centre

$22 per booking

*Payment method surcharge applies.


Purchase options available during booking

Lounge Access
Two hour casual access is subject to Rex Lounge Terms and Conditions.

 

Fare Type

Casual Lounge Access Fee (incl GST)*

Community

Not available for purchase

Promo

Not available for purchase

Saver

$33†

Flex

$16.50†

Biz Saver

Free

Biz

Free

Biz Plus

Free

* Payment method surcharge applies (except for cash purchases). †Subject to space availability. Payment at airport.

 

Seat Selection

Fare Type

Seat Selection (incl GST)*

Community

Standard: $6

Front (domestic only): $10

Rextra Legroom (regional): $10
Rextra Legroom (domestic): $15

Promo

Standard: $6

Front (domestic only): $10

Rextra Legroom (regional): $10
Rextra Legroom (domestic): $15

Saver

Standard: Free

Front (domestic only): $10

Rextra Legroom (regional): $10
Rextra Legroom (domestic): $15

Flex

Standard: Free

Front (domestic only): Free

Rextra Legroom (regional): $10
Rextra Legroom (domestic): $15

Biz Saver

Free

Biz

Free

Biz Plus

Free

* Payment method surcharge applies.

 


Changes after booking

Amend Flight Date & Time

Fare Type

Amend Flight Date & Time (incl GST)*

Community

✕ Use it or lose it

Promo

Up to 48 hours prior scheduled departure:

$33 fee + fare difference if applicable

Saver

More than 14 days before scheduled departure:

Free but fare difference applies

 

Within 14 days before scheduled departure (until midnight prior): $33 fee + fare difference if applicable

Flex

Until 60 mins before scheduled departure:

Free  but fare difference if applicable

Biz Saver

More than 7 days before scheduled departure:

Free  but fare difference if applicable

 

Within 7 days before scheduled departure (until midnight prior):
$33 fee + fare difference if applicable

Biz

Until 60 mins before scheduled departure:

Free but fare difference if applicable

Biz Plus

Any time before scheduled departure:

Free

Fees apply per passenger, per sector.

✕Not permitted under Fare Rules.
†Fare difference is payable where the same fare is not available for changed flight.

* Payment method surcharge applies.
Any change made via the Customer Contact Centre incurs an additional $22 (incl GST) service fee per booking.

Cancellation

Fare Type

Cancellation (incl GST)*

Cancel and Credit to Travel Bank†

Cancel and Refund

Community

Promo

Saver

$33

Until midnight before scheduled departure

Flex

Free

Until 60 mins before scheduled departure

$ 33

Until 60 mins before scheduled departure

Biz Saver

Free

Until midnight before scheduled departure

$33

Until midnight before scheduled departure

Biz

Free

Until 60 mins before scheduled departure

$33

Until 60 mins before scheduled departure

Biz Plus

Free

Any time before scheduled departure

$33

Any time before scheduled departure

Fees apply per passenger, per sector.

✕Not permitted under Fare Rules.
* Payment method surcharge applies.
† Travel Bank is currently unavailable until April 2021.  You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of cancellation for applicable admin fee where Travel Bank is not available.
Any change made via the Customer Contact Centre incurs an additional $22 (incl GST) service fee per booking.

 

Name Change

Fare Type

Per Each Name change (incl. GST) *

Community

Promo

Saver

$55

Flex

$55

Biz Saver

$55

Biz

$55

Biz Plus

Free

Fees apply per ticket.

✕Not permitted under Fare Rules.

* Payment method surcharge applies.

Any change made via the Customer Contact Centre incurs an additional $22 (incl. GST) service fee per booking.

Get Me Home


Standby at airport for earlier flight on same day of departure.

 

Fare Type

Get Me home (incl GST)*

Community

$55

Promo

$55

Saver

$33

Flex

Free

Biz Saver

Free

Biz

Free

Biz Plus

Free

*Payment method surcharge applies (excluding for cash payment at the airport). Stand-by at airport basis and payable at airport.

No show

Fare Type

No Show (incl GST)*

Credit to Travel Bank†

Refund‡

Community

Promo

Saver

Flex

$33

$99

Biz Saver

$33

$99

Biz

Free

$99

Biz Plus

Free

$99

Fees apply per passenger, per sector.

✕Not permitted under Fare Rules. Fare is forfeited for no show.
* Payment method surcharge applies.
† Travel Bank is currently unavailable until April 2021.  You may also place your fare on hold for future use (must be used within one year of purchase date) in the case of no-show for $33 for Flex and Biz Saver, and for no charge for Biz and Biz Plus fares where Travel Bank is not available.
‡ Where refund is permitted, you must request a no show credit or refund by calling  the Customer Contact Centre on 13 17 13 (or your travel agent if applicable) within 48 hours of the scheduled time of departure of the no show sector. Credit must be used within one year of purchase.


Special Service Requirement/ Special Assistance

Special Service Requirement
Special Service Requirements

$22* Customer Contact Centre Service Fee to add Special Services Requirements to web booking via Customer Contact Centre

* Incl GST. Payment method surcharge applies. Additional fees may apply for some Special Requirements.

Carriage of Unaccompanied Minor
Unaccompanied Minor Booking (UMNR)

$44*†

* Incl GST.
†Additional Customer Contact Centre Service Fee is incurred if making a UMNR or converting an adult booking to UMNR booking, via the Customer Contact Centre. Payment method surcharge applies.

Purchase of additional seat for carriage of an instrument
Purchase of additional seat for carriage of an instrument

$22* Customer Contact Centre service fee applies (in addition to fare cost for additional seat)

* Incl GST. Payment method surcharge applies.


Additional services

Additional Tax Invoice Request
Customer Contact Centre

$22* Customer Contact Centre service fee per invoice

Online via Rex website

Free

* Incl GST. Payment method surcharge applies.

Business Flyer Reward Flight Booking Change
Customer Contact Centre Only

$22* Customer Contact Centre Service Fee

* Incl GST. Payment method surcharge applies.

Business Flyer Reward Flight Redemption
Online Only

Free
(Applicable airport taxes and charges apply)

Insurance Letter
(certification letter by Rex for insurance claims on an insurance not sold by Rex)

Request via Feedback Form

$55 *per letter

* Incl GST. Payment method surcharge applies.



*Payment method surcharge applies to all transactions except for cash transactions made at the airport




Fees and Surcharges FAQ


When will the Booking/Handling Fee and Payment Method Surcharge not apply?
There is no payment method surcharge or booking/handling fee imposed for bookings/transactions paid via cash at the airport.

When do I receive my Tax Invoice?
If you book through the internet, your tax invoice/itinerary will be emailed to you within 48 hours after you have completed your booking.

If your booking is through a travel agent, the travel agent will be responsible for providing you with an invoice.

For bookings via our Customer Contact Centre, we can fax or email you a copy of the invoice if requested at the time of booking.
Rex recommends that you keep your Tax Invoice as additional requests will incur fees.

What if I need a replacement Tax Invoice?
A charge of $22 per invoice will be incurred for all additional Tax Invoices requested at our Customer Contact Centre.

What if my ticket is paid through a Travel Agent?
Please refer back to your Travel Agent for all requests. Rex will not be able to provide any administrative support for such bookings.

What does it mean to reissue my ticket?
Any changes which are made to the ticket will require your ticket to be reissued. All reissues incur an applicable admin fee per flight sector as stated in the fare rules.