The Rex Flyer Program is being rolled out in phases. As such some of these Terms and Conditions will only be applicable at a later date.
These Terms and Conditions, as amended from time to time, apply to all aspects of Rex Flyer.
We have used all reasonable efforts to ensure the information provided to you in relation to the program is accurate and correct. However, to the extent permitted by law, we accept no responsibility for any inaccuracy or misdescription.
By agreeing to become a member of Rex Flyer and using the membership number, you agree to be bound by these Terms and Conditions and the Conditions of Carriage of Rex.
Term
Definition
Rex Flyer (Program, We, Our, Us)
The loyalty and rewards program operated by REX FLYER PTY LTD ACN 671 816 621.
Member (You, Your)
An individual person who has signed up to the Rex Flyer Program.
Benefits
The collection of benefits available to all Members of the Program.
Account
A Member opens an account when they enrol in the program. The Account is where the Program stores information and activity of the Member to operate the program.
Rex Points (Points)
A unit of measure in the Program. Rex Points are earned from eligible activity and are then able to be redeemed for eligible rewards. Rex Points have no cash value and cannot be transferred, redeemed or converted to cash.
Status Points
A unit of measure in the Program. Status Points are used to determine a Member’s Status Level and Tier Benefits. Status Points have no cash value and cannot be transferred, redeemed or converted to cash.
Status Flights (Flights)
A unit of measure in the Program. Status Flights are used to determine a Member’s Status Level and Tier Benefits. Status Flights have no cash value and cannot be transferred, redeemed or converted to cash.
Status Point Balance
The number of Status Points accumulated on a rolling 365-day basis (unless otherwise stated).
Status Flight Balance
The number of Status Flights accumulated on a rolling 365-day basis (unless otherwise stated).
Status Level (Status)
Your membership tier level in the Program. You can either be Opal, Sapphire, Emerald or Diamond and receive the benefits applicable to that membership tier level.
Status Benefits
A specific collection of benefits, rewards & privileges available to a member during their Status Benefit Period for a specific membership tier level.
Status Benefit Period
The period a member is awarded Status Benefits, typically 12 months, unless otherwise stated.
Status Review
Evaluation of a member’s entitlement to retain, upgrade or downgrade their Member Status based by achieving the required Status Points Balance or Status Flight Balance.
Review Date
The last day of a Status Benefit Period when a Status Review occurs.
Lounge Fee Renewal Date
The date a member must pay a new lounge membership fee to renew their access to the Rex Lounge.
Family Member
A Family Member must be a related husband, wife, domestic partner or de facto, mother or father (including in-law), son or daughter (including in-law), foster, step or adopted child, or a brother or sister (including in-law).
Partners
Entities and organisations with which Rex has an agreement for the earning of Rex Points, redemption of Rex Points or for the supply of goods or services to Members as part of the Rex Flyer program.
We reserve the right to make changes, suspend or terminate Rex Flyer, and its Terms and Conditions, without notice.
We will endeavour to provide you with advance notice of changes, so you can review the changes and determine if you wish to retain your membership in the program.
Rex Flyer is open for membership by any individual person who resides in Australia or New Zealand.
Membership is not available to corporations, trusts, partnerships, businesses, families, groups, animals, objects or other entities.
Membership in Rex Flyer is complimentary.
You must enrol with your full name as it appears on your passport, or government issued ID.
You may only enrol in the program once and we reserve the right to decline a membership at our discretion.
You must provide, at a minimum:
Your email must be unique and may not be reused.
You may provide a series of interests and preferences to allow us to personalise offers and communication to you.
You may also indicate travel preferences, that may be entered into each new booking, to assist with your future travel needs.
If you are under the age of 18, you need your parent or guardian’s permission to join, and have your own unique email address.
You are responsible for
All benefits, features and rewards of this program are only available to the Member that they accrue for, or are granted to. You may not buy, sell, swap or transfer any of the benefits, features or rewards provided as part of this program unless we have specifically stated that you can (e.g.: Family Tier Pooling).
You may terminate your membership at any time. Upon termination, you relinquish all Rex Points, Status Points, Status Flights, Benefits and Status Benefits that were available at the time of termination.
Once a membership is terminated it cannot be reinstated. You should consider your future travel plans to ensure this is the right decision for you.
We may, at our sole discretion, as a result of a breach of the Terms and Conditions whether intentional or otherwise:
Where we suspect fraudulent, dishonest or illegal activity or a breach of these Terms and Conditions we may temporarily suspend access to the Program and its Benefits and provide you with 10 business days’ notice for you to explain or provide any relevant information to assist in our review. Whilst we may take this into account any decision to further suspend, or end, a membership is at our sole discretion.
Rex Points are earned when you buy eligible products and services on Rex Airlines or program partners.
Rex Points expire on a rolling 36-month basis from when they were earned if there is no ongoing activity. You must earn into, or redeem from, your account to be deemed ‘active’. This does not include point transfers.
We will endeavour to provide you with 6-months’ notice of upcoming point expiry so that you can maximise the use of your Rex Points.
Rex Points can be earned on eligible Rex flights from your program join date.
You must record your membership number in every booking (via rex.com.au, our Customer Contact Centre or your preferred travel agent).
Your name and membership number in each booking must match what is recorded in your membership account.
You earn Rex Points based on the amount you spend on eligible airfares:
Rex Points are earned once a flight is flown, on the
Each flight earns points independent of other segments within a multi flight booking. Amounts earned can be seen in your Account transaction list.
Rex Points are not earned on
You can earn points on selected Extras purchased as part of a flight booking on rex.com.au or via Manage Booking:
Not all Extras are available to earn Rex Points. Selected extras, such as, but not limited to successful Rex Bid Up offers, purchases made at airports (e.g. Excess Baggage, Casual Lounge Access) and inflight (e.g. drinks, Wi-Fi) are not eligible to earn points.
You are responsible for tracking whether your flight activity is recorded in your account.
You may request a missing point claim for up to 6 months after a travel date.
You can also claim points for flights flown up to 30 days before you joined the program, as long as travel date is from 2 October 2023 onwards.
You must provide
Where the booking can be retrieved from the above, points will be awarded, subject to the flight meeting standard earn requirements.
Where a booking cannot be retrieved from the above data points, it will be reviewed by our Customer Contact Centre and rejected or credited based on our ability to verify the claim.
Rex reserves the absolute right to determine if a missing points claim will be accepted and if points will be awarded to a Member’s account.
You may use your points for flights rewards for yourself, or an eligible Family Member.
Flight rewards are subject to availability, seats are not guaranteed and may be limited, especially during peak times such as holiday periods.
You must have the required number of points to make a flight reward booking. Points will be deducted from your account at the time a ticket is issued for the flight.
All flight reward point amounts are exclusive of carrier charges, taxes and applicable service fees, which must be paid separately with eligible forms of payment.
Each flight reward type comes with a specific set of fare conditions. Some of these conditions vary for Business and Economy class travel. Please consider the fare conditions before selecting a reward type.
We offer a choice of three flight reward options in each cabin:
Our flight reward amounts are calculated as a discount off selected published fares which are then converted to points.
A reward amount = Published Fare minus the Discount Amount multiplied by the Point Conversion Factor. Point amounts are rounded down to the nearest 100 points.
This means that flight reward point amounts can change, from time to time, in line with published fare changes. Point amounts are rounded down to the nearest 100 points.
Our Point Upgrade reward amounts are calculated as a discount off our Business Ultimate Reward amounts corresponding to the applicable Economy fare class purchased.
This means that Point Upgrade amounts will change, from time to time, in line with changes to published fares. Point amounts are rounded down to the nearest 100 points.
You may request a Point Upgrade on a flight for which you hold an eligible confirmed seat.
Seats available for upgrades are limited and not all seats may be made available for upgrades. There may be empty seats left in the cabin from time to time for operational reasons.
Point Upgrade requests
Points will be deducted from your account at the time an upgrade is confirmed for the flight. You must have required points in your account at the time of the upgrade confirmation.
You will be notified when an upgrade is successful
Point Upgrade requests may be made
Point Upgrade requests may be cancelled
If you change, cancel or no-show for a flight
All new members are automatically assigned a member Status of Opal upon joining the program.
There are three additional membership tier levels within the program, Sapphire, Emerald and Diamond, that entitle a member to a set Status Benefits.
You can elevate your membership Status Level to Sapphire, Emerald or Diamond by earning the required number of Status Points or Status Flights during the Status Period before your Review Date.
There are two ways that you can upgrade, or retain, your membership Status Level.
You can earn Status Points on selected Extras purchased as part of a flight booking on rex.com.au or via Manage Booking.
Only flights that are eligible for earning Rex Points are eligible to also earn Status Points and Status Flights.
Status Points and Status Flights are valid for 365 days and used to determine your eligibility to be awarded a Tier Status level.
Your Status Point Balance is the total Status Points accumulated on a rolling 365-day basis.
Your Status Flight Balance is the total number of Status Flights accumulated on a rolling 365-day basis.
Your Status Point and Status Flight Balances are reviewed daily to determine if you are entitled to membership Status Level upgrade.
When your Status Point Balance or Status Flight Balance reaches the required threshold:
If during a Status Benefit Period you accumulate enough Status Points or Status Flights to upgrade to a higher Tier, you will automatically be upgraded to the higher Tier level for a new Status Benefit Period.
When you are upgraded to a higher tier, any remaining benefits from your previous tier expire.
A Status Review occurs on the Review Date.
You must accumulate the required number of Status Points or Status Flights to retain your Tier by your Review Date.
If you have not accumulated the required number of Status Points or Status Flights when a Status Review occurs, you will be downgraded down one tier level.
When you retain your Status Level, you will receive a new Status Benefit Period. Any remaining benefits from the previous Status Benefit Period expire.
Once you have reached a Tier Level a range of benefits and privileges will become available to you for the Status Benefit Period.
For full details of current benefits available, which we may vary from time to time, please refer to the Membership Status Benefits page on our website.
If you are an Australian taxpayer, Rex Points, Status Points and Status Benefits received as part of your membership in the Rex Flyer Program may be subject to personal income or other tax assessment. Accordingly, you are advised to check with their accountant, lawyer or tax adviser for further advice.
It is a condition of Membership that you consent to the Privacy Policy as published on Rex's website and authorise Rex to use and disclose personal information to our Partners.
By agreeing to these Terms and Conditions you agree to receive marketing and program administrative communication from us, by email and/or SMS, about the Program and your membership, including (but not limited to):
You can update your marketing communication preferences in your Account, including temporarily suspending, or opting out, of categories of communication or types of communication channels.
We may still send you program administrative communications, even if you have opted out of marketing communications, from time to time. For example: changes to the program Terms and Conditions or notice on any Rex Points you have earned that are close to expiring.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales irrespective of where the application your membership has been completed by you or submitted to Rex. Any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions against Rex shall unless otherwise agreed by Rex be instituted and carried on only in the appropriate Court of the State of New South Wales.
Nothing in these Terms and Conditions will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.