COVID Related Cancellations and Refunds

You can apply for a refund or credit for future use online via the Rex COVID Cancellation and Refund Portal*.

Please note before proceeding:

Refund requests:

  • We will refund all unused sectors in the booking for all passengers in the ticket. If some passengers still want to travel, they should book a new ticket.
  • Refunds are processed to the original payment method.
  • Refunds are available for any future booking with Rex made with a credit card. For passengers who have paid for their ticket via PayPal, or the date of travel is passed, please submit feedback via our website.
Credit requests:
  • Please note that any unused sectors can be put into credit which means the ticket is on hold for future use.
  • To re-book, please call our Customer Contact Centre (CCC) on 13 17 13 and quote your booking reference. Please note that payment of any fare upgrade or applicable taxes may be required if the same fare level is unavailable upon rebooking.
  • The credit must be used, and travel completed within 12 months of the date of the original ticket issue (i.e. one year from original purchase date, not from original travel date).
  • All passengers on the same ticket will need to have their flights placed on credit for the sector. You cannot have half the party travelling and the other half placed on credit. If this is not suitable, you should cancel for a full refund and rebook.
  • If the booking was paid via PayPal, or the date of travel has passed, please submit feedback via our website.
Travel agent bookings:

You cannot use the COVID Cancellation and Refund portal if you did not book directly with Rex and have booked via a travel agent or travel manager (Travel Management Company), such as Expedia or My Trip etc.

You must contact your travel agent to have the refund actioned. If an approval code is required, you may write to us here and Rex will add an approval code to your ticket.