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Feedback/Request Form

All bookings on Rex’s network come with our unique COVID refund guarantee – if your travel is impacted by a COVID-related reason, you’re eligible for a refund or credit.

Request online now*

* Note that if you are seeking a refund for a flight past the date of travel or you have paid for your ticket using PayPal, please continue to submit your request in writing via the feedback form.

If you did not book directly with Rex, and have booked via a travel agent, or travel management company, such as Expedia or My Trip etc. you must contact your travel agent to have the refund actioned. If an approval code is required, you may write to us using the form below.


Customer Advisory: We currently experiencing a high volume of requests.

Please note that turnaround times may be impacted by the volume of requests received. There is no need to submit multiple requests; our team is working hard to attend to every feedback by date of travel.

Thank you for your understanding.

*Feedback Type: 


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Additional Email 
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Origin Port   
Destination Port 
Flight No 
Booking Reference 
Ticket Number/s for all passengers
Travel Date 
Does your refund application apply to all sectors in your itinerary (if applicable)?
*Feedback/ Enquiry/ Further details  

    To provide supporting documentation, you may:
  1. Fax it to 02 9023 3599, clearly labelled with your Reference Number (which will be given to you after you submit your form).
  2. Click on browse and attach a file from your computer
  • Attach supporting document (doc, rtf and pdf format only). Max size 4 MB each.