If a flight has been cancelled by Rex, the passenger is entitled to a refund, credit or transfer to the next available flight. Please contact our Customer Contact Centre on 13 17 13.

For voluntary cancellation of a ticket, a refund is permitted only in accordance to the relevant Fare Rules (to view the Fare Rules, please click here).

Any requests for refunds outside the airline's obligations will require supporting documentation and may be lodged in via the Contact Us Feedback Form here. 

Nothing in the airline’s Conditions of Carriage or Fare Rules will prevent the application of your consumer guarantees in accordance with the Australian Consumer Law.