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All tickets issued by Rex are electronic tickets, or "e-tickets". Passengers are advised to read the terms and conditions and fare rules which are found on the “e-ticket”.

Identification

Customers aged eighteen (18) and above must present an acceptable form of identification in order to travel. If a customer has no photographic ID, they are required to provide two forms of non-photographic ID. The following forms of ID are considered acceptable formes of identification.

Photographic ID

  • Passport (current or expired within the last five years)
  • Current drivers license (current or expired within the last five years)
  • Current state/federal government department issued employee ID card
  • Valid airline issued employee identification card
  • Valid cards issued by Airport Authorities and Civil Aviation Safety Authority (CASA)
  • Valid identification cards issued by Government Business Enterprises
  • Valid state/territory or federal government issued entitlement card, such as a pension card providing the document includes a signature
  • Cards such as Medicare cards, which do not have a signature are not acceptable

 

Children and Infants


Customers aged seventeen (17) or under are not required to present identification provided they are travelling with, or are presented at check-in by an identifiable guardian.

 

Contagious Diseases

In accordance with Civil Aviation Orders and the duty of care to protect both passengers and crew, Regional Express will not carry passengers with a contagious disease while they are in the infectious stage.

A Rex Medical Certificate of Fitness to Fly signed by a physician stating that you the passenger is "not suffering from a communicable disease at the contagious stage" is required before travel can be approved for the following contagious conditions:

  • Chicken pox
  • Shingles
  • Hepatitis A
  • Measles
  • Mumps
  • Rubella (German Measles)
  • Whooping Cough (Pertussis)
  • Tuberculosis

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