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Fares/Fare Rules | Schedules | Fees & Surcharges | Network | Interline Agreements | Special Requirements Conditions | Disability Access Facilitation Plan (DAFP) | Conditions of Carriage

 

 

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  Fare Rules

 



  Rex Flex   Rex Biz   Rex Saver
                 
  Rex Net   Rex Net Plus   Rex Promo
                 
  Rex Child   Rex Senior   Redemption
                 

 

 

 

 


Rex Flex

  • Change of name, date and time are permitted up to 60 mins before scheduled time of departure at no charge. No changes permitted within 60 mins before scheduled time of departure.
  • Change of origin or destination is not allowed.
  • When you cancel your flight at least 60 mins before scheduled time of departure, you can keep your ticket open for future use at no charge. However travel must be completed within one year of purchase.
  • Fare is fully-refundable, if cancellation is made at least 60 mins before scheduled time of departure and subject to an admin fee. Fees for online cancellations are lower. Note that if ticket has been upgraded from a non-refundable category (e.g. Rex Saver, Rex Net, Rex Net Plus) to Rex Flex, only the amount paid for the upgrade (i.e. fare difference between original fare type and Rex Flex) will be refunded.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports) or is not used within one year of purchase.


Rex Biz

  • Change of name, date and time are permitted up to 2 hours before scheduled time of departure at no charge. No changes permitted within 2 hours before scheduled time of departure.
  • In the event that your fare category is not available for your changed flight, you will have to pay additional to have access to the next best fare.
  • Change of origin or destination is not allowed.
  • When you cancel your flight at least 2 hours before scheduled time of departure you can keep your ticket open for future use at no charge. However travel must be completed within one year of purchase.
  • Fare is fully-refundable if cancellation is made at least 2 hours before scheduled time of departure and subject to an admin fee. Fees for on-line cancellations are lower. Note that if ticket has been upgraded from a non-refundable category (e.g. Rex Saver, Rex Net, Rex Net Plus) to Rex Biz, only the amount paid for the upgrade (i.e. fare difference between original fare type and Rex Biz) will be refunded, less applicable admin fee.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports) or is not used within one year of purchase.

 

Rex Saver

  • Change of date and time are permitted up to 12 hours before scheduled time of departure with payment of applicable admin fee per flight sector. Fees for on-line changes are lower. No changes permitted within 12 hours before scheduled time of departure.
  • Change of name is permitted up to 12 hours before scheduled time of departure with payment of applicable admin fee per name change. Fees for on-line changes are lower. No changes permitted within 12 hours before scheduled time of departure.
  • In the event that your fare category is not available for your changed flight, you will have to pay additional to have access to the next best fare.
  • Change of origin or destination is not allowed
  • Fare is non-refundable. However if booking is cancelled at least 12 hours prior to the scheduled time of departure, you can keep your ticket open for future use by paying applicable admin fee. However travel must be completed within one year of purchase. Fee for on-line changes are lower.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports) or is not used within one year of purchase.

 

Rex Net

  • Change of date and time are permitted up to 48 hours before scheduled time of departure with payment of applicable admin fee per flight sector. Fees for on-line changes are lower. No changes permitted within 48 hours before scheduled time of departure.
  • Change of origin or destination and name change are not allowed.
  • In the event that your fare category is not available for the changed flight, you will have to pay additional to have access to the next best fare.
  • Fare is non-refundable. However if booking is cancelled at least 48 hours prior to the scheduled time of departure, you can keep your ticket open for future use by paying applicable admin fee. However travel must be completed within one year of purchase. Fee for on-line changes are lower.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports) or is not used within one year of purchase.
  • Must be purchased 48 hours prior to scheduled time of departure


 

Rex Net Plus

  • Change of date and time are permitted up to 12 hours before scheduled time of departure with payment of applicable admin fee per flight sector. Change of origin or destination and name change are not allowed. Fees for on-line changes are lower. No changes permitted within 12 hours before scheduled time of departure.
  • In the event that your fare category is not available for the changed flight, you will have to pay additional to have access to the next best fare.
  • Fare is non-refundable. However if booking is cancelled at least 12 hours prior to the scheduled time of departure, you can keep your ticket open for future use by paying applicable admin fee. However travel must be completed within one year of purchase. Fee for on-line changes are lower.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports) or is not used within one year of purchase.


 

Rex Promo

  • No Flight changes (i.e. name, date, time, origin, destination) are permitted.
  • Fare is non-transferable and non-refundable.
  • Base Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports)
  • Must be purchased 48 hours prior to scheduled time of departure.


 

Rex Child

  • Applicable to children above 2 but below 12 years of age.
  • Change of name, date and time are permitted up to 2 hours before scheduled time of departure with payment of applicable admin fee per flight sector. Change of origin or destination is not allowed. Fees for on-line changes are lower. No changes permitted within 2 hours before scheduled time of departure.
  • In the event that your fare category is not available, you will have to pay additional to have access to the next best fare.
  • Fare is non-refundable. However if booking is cancelled at least 2 hours prior to the scheduled time of departure, you can keep your ticket open for future use by paying applicable admin fee. However travel must be completed within one year of purchase. Fee for on-line changes are lower.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports)
  • If your child is unaccompanied, please advise the Customer Contact Centre on 13 17 13 at least 48 hours before the intended travel.


 

Rex Senior

  • Applicable to Seniors aged 60 years and above
  • Proof of age will be required at check-in
  • Change of name, date and time are permitted up to 2 hours before scheduled time of departure with payment of applicable admin fee per flight sector. Change of origin or destination is not allowed. Fees for on-line changes are lower. No changes permitted within 2 hours before scheduled time of departure.
  • In the event that your fare category is not available, you will have to pay additional to have access to the next best fare.
  • Fare is non-refundable. However if booking is cancelled at least 2 hours prior to the scheduled time of departure, you can keep your ticket open for future use by paying applicable admin fee. However travel must be completed within one year of purchase. Fee for on-line changes are lower.
  • Change of origin or destination is not allowed
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports)

 

Redemption

  • Frequent Flyer Reward flights are available on all Rex flights subject to last seat availability on the aircraft.
  • Change of name, date, time are permitted up to 48 hours before scheduled time of departure with payment of applicable admin fee per flight sector plus any additional taxes, however travel must be completed before the expiry date of the Reward Flight.
  • Changes to bookings are not permitted within 48 hours prior to departure.
  • Bookings can be placed in credit for use before the expiry date and are subject to an applicable admin fee per flight change plus any additional taxes upon rebooking.
  • Bookings unable to be used before the expiry date may be submitted for refund up to 3 days prior to the scheduled date of travel and will incur an applicable administration fee.
  • Fare is forfeited if passenger fails to complete check-in before the flight is closed (30 mins for Sydney, Melbourne & Adelaide; 20 mins for regional airports)
  • Once travel has commenced any unused portion of a Reward Flight will not be refunded or re-credited.
  • If your child is unaccompanied, please advise the Customer Contact Centre on 13 17 13 at least 48 hours before the intended travel

RO. 277 (27/08/13)

 

 

     
 

 


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