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  Change Fees
  Booking/Handling Fee and Payment Method Surcharge
  Fees & Surcharges FAQ

 

Change Fees

 

FEE TYPE
AUD (GST included)

Cancel Ticket For Future Use
(Rex Saver, Net, Net Plus, Senior, Child)

Cancel & Refund
(Rex Flex & Biz only)

Amend Flight Date & Time
(Rex Saver, Net, Net Plus, Senior, Child)

$44 per flight sector (Customer Contact Centre)*
$33 per flight sector (Online)

plus any applicable fare difference

Amend Name
(not applicable to Rex Net, Rex Net Plus or Rex Promo)
$44 per name (Customer Contact Centre)*
$33 per name (Online)
Re-route of Ticket
(not applicable to Rex Promo)
$44 per sector per booking
(Customer Contact Centre only)*
Additional Tax Invoice Requests
$44 per invoice (Customer Contact Centre)*
Online FREE
Rex Flyer Reward Flight Booking Change

$44 per ticket (Customer Contact Centre only)*

Reward Flight Phone Redemption
$21 per redemption
plus applicable taxes & charges
Reward Flight Online Redemption
FREE
Applicable taxes & charges apply
Carriage of Unaccompanied Minor (UMNR)
$33 per minor per sector
$55 per minor per sector to change adult booking to UMNR booking and add UMNR details via Customer Contact Centre
Special Services Requirements
$33 per sector per booking to add Special Services Requirements to web booking via Customer Contact Centre
Insurance Letters
$55 per letter

*The standard admin fee via phone to our Customer Contact Centre has been revised to $44 per flight sector. This applies to changes made to redemption flights and other features that are currently not available online.




Booking/Handling Fee and Payment Method Surcharge


In line with industry practice, Rex has introduced a booking/handling fee and also a surcharge for certain payment methods.

Payment Method
Surcharge (Excluding GST) 0.90% 1.00% 1.00% 1.00% 1.00% 3.27% 2.52%



Booking/Handling Fee (Excluding GST)

Airport Website Rex Customer Contact Centre
0% 1% 2%



Ticketing Fee (Excluding GST)

Travel Agent (GDS bookings only)
$1 per sector




Fees & Surcharges FAQ


When will the Booking/Handling Fee and Payment Method Surcharge not apply?
There is no surcharge or fee imposed for bookings with cheque/cash payments.

When do I receive my Tax Invoice?
If you book through the internet, the tax invoice/itinerary will be emailed to you within 48 hours after you have completed your booking.

If your booking is through a travel agent, the travel agent will be responsible for providing you with an invoice.

For bookings via our customer contact centre, we can fax or email you a copy of the invoice if requested at the time of booking.
Rex recommends that you keep your Tax Invoice as additional requests will incur fees.

What if I need a replacement Tax Invoice?
A charge of $44.00 per invoice will be incurred for all additional Tax Invoices. Alternatively you may search and print your tax invoice at Print Invoices

What if my ticket is paid at a Travel Agent?
Please refer back to your Travel Agent for all requests.

What does it mean to reissue my ticket?
Any changes which are made to the ticket will require your ticket to be reissued. All reissues incur an applicable admin fee per flight sector as stated in the fare rules.

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