Children above 5 but under 12 years of age when travelling alone must travel as UNACCOMPANIED MINORS (UMNR), unless they are travelling with a parent or guardian who is 15 years and above. However teenagers aged 12 but below 15 years of age can voluntarily request to travel as UMNR, if desired. Children below 5 must be accompanied by an adult aged 15 years and above.
Bookings for UMNR should be made through the internet or via the Rex Customer Contact Centre on 13 17 13. If you are purchasing your ticket through a travel agent, you will need to call the Customer Contact Centre to confirm that the flight can accept your UMNR request. For safety reasons, the maximum number of UMNR per flight is limited by law. In addition, Rex reserves the right to refuse the carriage of any UMNR at its absolute discretion.
An administration fee of $33 per minor per sector will be charged for UMNR travel. To change an adult booking to a UMNR booking and add UMNR details via the Customer Contact Centre, a $55 charge per minor per sector is applicable.
CONDITIONS OF CARRIAGE OF UNACCOMPANIED MINOR (UMNR) (to be read in conjunction with Rex's Terms and Conditions of Carriage)
The conditions and requirements below must be met for UMNR travel. The booking of UMNR travel implies that the below conditions are understood and accepted by the Parent/Guardian/Responsible Adult:
Before the flight
The UMNR must have already been checked-in and be ready for boarding not less than 45 minutes (Sydney, Melbourne & Adelaide airports) or 30 minutes (regional airports) before the scheduled departure time.
The sending Parent/Guardian/Responsible Adult must fill up the UMNR wallet (instructions) upon check-in.
The sending Parent/Guardian/Responsible Adult must remain at the departure airport until the aircraft has departed. This is to ensure that the UMNR is not left abandoned should there be a last-minute cancellation of the flight. The UMNR may be handed over to the Police if this happens.
During the flight
The UMNR must be able to travel without constant direct supervision and must not need any special services including any medical assistance during the flight. The UMNR must carry on board appropriate medication if the UMNR has any life-threatening allergy or other similar conditions and must be capable of self medication. Rex staff is strictly prohibited from administering any medication to the UMNR. No food will be served if food allergy is declared at check-in.
NOTE: REFER TO THE TERMS OUTLINED IN THE MEDICAL CONDITIONS UNDER THE REX SPECIAL REQUIREMENTS SECTION OF THE WEBSITE.
If the UMNR travels on two or more Rex Flights and has a scheduled time of one hour or more between flights, the sending Parent/Guardian/Responsible Adult must also appoint a person to be present at the transit airport who will be responsible for the UMNR’s supervision and welfare during the transit. The nominated adult is responsible for presenting the UMNR to check-in staff by the deadline stipulated above.
Rex does not accept transfers of UMNR from/to most other carriers. The Customer Contact Centre (13 17 13) will be able to provide the most updated information on interlining carriers for UMNR and the conditions attached.
Receiving the Child
The nominated Parent/Guardian/Responsible Adult to receive the UMNR at the final/transit destination must present acceptable official photo identification papers such as driver’s license, passport or other similar official identification issued by the State or Federal Government. If official photographic identification will not be available, the following conditions will apply:
The acceptable forms of identification must be indicated by Sending Adult at check-in (e.g. Medicare card); and
These exact forms of identification as stated above in Point 1 must be produced or the UMNR will not be released.
NOTE: THE UMNR WILL NOT BE RELEASED AT THE FINAL/TRANSIT DESTINATION IF THE SPECIFIED FORMS OF IDENTIFICATION ARE NOT SUPPLIED. THE CHILD MAY THEN BE HANDED TO THE POLICE.
On occasions such as diversions due to weather, Rex may not be able to land at the destination airport. In such cases, Rex reserves the right to transfer the UMNR to another carrier for onward carriage to the destination port or hold the UMNR at the transit port. In the latter case the nominated Parent/Guardian/Responsible Adult is responsible for collecting the UMNR at the transit port.
Indemnity and Limitations of Liability
The Parent/Guardian/Responsible Adult delivering the child to Rex for UMNR carriage jointly and severally confirms to reimburse Rex for all additional and out of pocket expenses incurred for the purpose of the carriage of the UMNR whether it is
due to the breach of the conditions above; or
due to unforeseen events like diversion of aircraft; or
due to damages caused by the UMNR.
The Parent/Guardian/Responsible Adult delivering the child to Rex for UMNR carriage jointly and severally confirms and acknowledges that Rex shall not be held responsible for any losses, expenses, or consequential damages arising or occurring in the event Rex is not able to deliver the UMNR to the destination port or delivers the UMNR late to the destination port due to reasons of weather, technical failures or any other operational reason whatsoever, and further indemnifies Rex to the fullest extent permitted at law against all claims arising or occurring in respect of such UMNR carriages, except only in the case where Rex has been grossly negligent. It is further acknowledged that the maximum amount of liability of Rex, if any, in respect of or arising from the carriage of the UMNR, shall be limited to the full refund of the price of the fare paid for the UMNR.
If in doubt, please contact Rex at 13 17 13.
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