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Fare Rules | Schedules | Fees & Surcharges | Network | Interline Agreements | Special Requirements | Disability Access Facilitation Plan (DAFP) | Conditions of Carriage
When will a Booking/Handling Fee and Credit/Debit Card Surcharge not apply?
There is no surcharge imposed for bookings
When do I receive my Tax Invoice?
If you book through the internet, a PDF
file will be emailed to you within 48 hours after you have completed
If your booking is through a travel agent, the travel agent will be responsible for providing you with an invoice.
For bookings via our customer contact centre, we can fax or email you a copy of the invoice if requested at the time of booking.
Rex recommends that you keep your Tax Invoice as additional requests will incur fees.
What if I need a replacement Tax Invoice?
A charge of $44.00 per invoice will be incurred for all additional Tax Invoices. Alternatively you may search and print your tax invoice at Print Invoices
What if my ticket is paid at a Travel Agent?
Please refer back to your Travel Agent
for all requests.
What does it mean to reissue my ticket?
Any changes which are made to the ticket
will require your ticket to be reissued.
All reissues incur an applicable admin
fee per flight sector as stated in the
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