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  Fees & Surcharges FAQ

 




When will a Booking/Services Surcharge not apply?
There is no surcharge imposed for bookings with cheque/cash payments.

When do I receive my Tax Invoice?
If you book through the internet, a PDF file will be emailed to you within 48 hours after you have completed your booking.

If your booking is through a travel agent, the travel agent will be responsible for furnishing you an invoice.

For bookings via our call centre, we could fax or email you a copy of the invoice if requested at time of booking.
REX recommends that you keep your Tax Invoice as additional requests will incur fees.

What if I need a replacement Tax Invoice?
A charge of $44.00 per invoice will be incurred for all additional Tax Invoices. Alternatively you may search and print your tax invoice by visiting Print Invoices

What if my ticket is paid at a Travel Agent?
Please refer back to your Travel Agent for all requests.

What does it mean to reissue my ticket?
Any changes which are made to the ticket will require your ticket to be reissued. All reissues incur an applicable admin fee per flight sector as stated in the fare rules. Name changes are not permitted Rex Net.

When redeeming my Reward Flight, what charges will I incur?
Any redemption made through your Rex Flyer Consultant on 1300 665 010 will incur an administrative fee of $21 (GST incl.) plus applicable taxes and charges. To avoid this fee, you can redeem online.
Applicable tax & charges apply for both phone & online redemption.

What if I need to change my Rex Flyer Reward Flight?
Any changes can be made to these tickets with a fee of $44.00 per change. Changes must be made at least 48 hours in advance.

Please check your account regularly - as reward flights expire after 6 months and cannot be reinstated.

Please note our Rex Flyer department operates from Monday to Friday, 9am to 5pm. You may email membership@rex.com.au during non-operational hours to log your request and it will be responded to during operational hours.

 

 

 



 


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