Regional Express (Rex) goes to great lengths to accommodate the special requirements of its passengers within the limits of its capability and practicality.
It is a requirement that all passengers can understand and respond to Emergency Procedures and the on-board Safety Announcements and Demonstrations.
Rex will not provide assistance within the cabin for the:
- Use of the toilet facilities – Flight Attendants are able to assist passengers to and from the toilet door and are not permitted to handle urine-draining equipment.
- Administration of medication – Flight Attendants are able to assist passengers in the retrieval of medication from cabin baggage.
- Consumption of food - Flight Attendants are able to assist passengers with opening packets and assisting to locate the food as required.
- require assistance that cannot be provided by Rex or
- who cannot understand and respond to Emergency Procedures and the on-board Safety Announcements and Demonstrations, must travel with a Companion.
This document lays down the Terms and Conditions for the carriage of passengers with special requirements including the following:
- Wheelchair dependent passengers
- Oxygen and breathing aids
- Other medical conditions
- Companions and Passenger Facilitators
- Assistance animals
- Pregnant passengers
- Baby on Board
- Unaccompanied Minors
- Child and adult harnesses
- Persons in Lawful Custody
- Musical instruments
- Connecting Flights
- What assistance will not be provided
BOOKING A FLIGHT
If you require special assistance from Rex you must notify us at least 48 hours prior to the planned departure time of the forward travel. If you are unable to provide at least 48 hours notice you may still book your travel, however, Rex cannot guarantee that the resources required will be available and you must plan for this eventuality.
Notification of special requirements must be made at the time of booking be it through the website or the travel agent. If your special requirements cannot be catered for through the web site, you must call the Rex Customer Contact Centre (CCC) on 13 17 13. However, if you call the Rex CCC to request for special needs which you have omitted to indicate during your internet booking, you will be charged an administration fee.
If you are wheelchair dependant and arrive at the airport without prior notification you will only be carried if there is adherence to the earlier check-in times for wheelchair passengers and there is no negative impact in achieving an on-time departure.
Otherwise you will be denied boarding and if you choose not to travel at all then a full refund will be given. If you choose to fly on a later flight, be aware that upgrade charges may be applicable.
Please note that Rex staff at regional airports may not commence work until 30 minutes prior to the scheduled departure time unless they have been notified the day before of a special requirement.
Please note that Air Link aircraft cannot cater for all special requirements due to smaller aircraft size. Mobility disabled passengers who require a wheelchair or motorised aid cannot be carried on Air Link flights and must book a flight on the SAAB340. If you require assistance onboard from a flight attendant due to your condition, please book a flight on a SAAB340 as there is no flight attendant onboard Air Link flights. Please refer to Rex’s Disability Access Facilitation Plan for further information.
Passengers that require the use of wheelchairs should provide at least 48 hours notice before the flight departure time. Bookings can be made on our website, through the Customer Contact Centre at 13 17 13 or via local travel agents.
The Disabled Passenger Lifter (DPL) used to assist mobility disabled passengers to board an aircraft cannot be used with the B1900 aircraft. Mobility disabled passengers who require a wheelchair or motorised mobility aid cannot be carried in the B1900 and must book a flight on the Rex SAAB340.
If you have a wheelchair or similar mobility device you are required to check-in no later than 60 minutes prior to the scheduled time of flight from a Capital city airport and 45 minutes from a Regional airport. This is to allow sufficient time for deactivation of electric mobility devices, transfer to aisle wheelchairs and pre-boarding.
If you do not observe the earlier check in times you may be refused carriage if you cannot be processed prior to the closure of the flight and your fare will be forfeited as a no-show.
Transfer of Wheelchair Passengers
An aisle wheelchair will be provided to assist you to embark and disembark Rex aircraft. These wheelchairs have been specially designed so that they can be moved along the aisle of the Saab aircraft.
A wheelchair dependent passenger who requires assistance to transfer between their chair and the Rex aisle chair and between the aisle chair and the aircraft seat must provide a Passenger Facilitator at each end of the flight and at scheduled mid-point stops if the passenger is to disembark, or a Travelling Companion to facilitate the movement of the passenger to/from the aircraft seat. Rex staff may assist with this movement in a non-heavy lifting role.
A travelling Companion who manually handles and facilitates the movement of the wheelchair dependent passenger between chairs and seats may travel free of charge provided a Rex Disability Assistance Form has been completed and presented at check-in. This form must be kept with the passenger at all times.
Aircraft Space Availability for Wheelchair
Weight is a very important safety consideration in our aircraft. Our cargo compartment has only a very limited capacity. If you have a wheelchair you must notify Rex of the weight of the wheelchair. This notification can be done during the internet booking process or through the Rex CCC on 13 17 13 (administration fee chargeable).
Rex cannot uplift a chair in excess of 120Kg in weight. Chairs weighing in excess of 120KG may still be carried only if they can be broken down into parts each weighing not more than 120Kg and only if space and weight is available for the uplift.
All wheelchairs must be of the following dimensions, or be capable of being dismantled into pieces not exceeding these dimensions:
Width – 85 cm
Height – 130 cm
Length – 115 cm
It is possible that a flight may already be approaching its cargo weight limit by the time you wish to book. If, when making an internet booking, you are advised that the flight may not be available, either try to book another flight or call the Rex CCC on 13 17 13 for assistance.
Stowage of Wheelchair
Your wheelchair will need to be stowed as checked baggage during the flight.
If you have an electric wheel chair, you or your Passenger Facilitator or Companion (if you are travelling with one) may be asked by ground staff to advise on the best method of disabling the chair at the departure port and re-enabling the chair at the destination. In addition, our staff has to ensure that the battery is prepared according to the Dangerous Goods Regulations.
Carriage of Multiple Devices
If you need to carry multiple devices because of your medical condition, for example a wheelchair and oxygen equipment or a wheelchair and a walking frame or bath chair, you will not be charged excess baggage fees for the carriage of these devices. However each of these devices cannot weigh more than 120kg and you need to give at least 48 hours advance notification.
If you wish to carry multiple devices of similar nature, for example two wheelchairs or two oxygen delivery systems, you will be charged excess baggage fees for the second and subsequent devices. The second device will not be guaranteed to be carried in the same aircraft due to weight considerations.
Regional Express will carry a total of two dissimilar mobility aids free of charge. Fees will apply to additional mobility aids.
Rex Passenger Transfer Assistance
Upon disembarking a Rex aircraft, Rex staff will only provide assistance to transfer you to the Rex baggage collection or the nearest taxi stand in the airport terminal. Rex will not be responsible for transfers to other airline counters/lounge and you are advised to make separate arrangements with the connecting airline. Rex may be able to transfer you to its lounge(where available) for you to wait for pick-up from the other airline.
Limitation of Liability
Regional Express will take all reasonable steps to ensure that mobility aids are handled with care and returned in the condition in which it was received. The Company’s liability in respect of loss or damage to mobility aids stowed in the cargo hold is limited to the circumstances and amounts laid down in the applicable law.
Refer to the Regional Express Conditions of Carriage, Condition 2, Limitation of Liability
The carriage of breathing aids must be notified to Rex during booking. If you have a breathing aid and arrive at the airport without prior notification the breathing aid may be denied carriage.
If you require the administration of oxygen in-flight but cannot administer it yourself, you must travel with a Companion.
Regional Express permits the carriage of any manufacturer type of "C" size oxygen cylinder/s for use or carriage in the cabin, provided that the cylinder is contained in either a BOC Oxycare Travel Pack or the equivalent Air Liquide Travel Pack, both of which are compliant with restraint permissions. These travel packs and oxygen bottles are available for hire or purchase from the respective companies. Regional Express does not hold stocks of these Travel Packs or oxygen bottles. If bottles are to be carried in the cargo hold they and any attached equipment such as regulators must be protected from damage which could cause inadvertent activation or they must be empty with no regulator attached.
Passengers are permitted to carry two (2) BOC Gases Oxycare Travel Packs in the cabin. Only one (1) Air Liquide Travel Pack is permitted per passenger in the cabin due stowage restrictions.
Contact BOC Gases or Air Liquide to discuss how to operate the oxygen bottle, as your crew will not be responsible for this. Your oxygen flow rate should be prescribed by your doctor.
Your physician must complete the Rex Medical Certificate of Fitness to Fly which must be shown to staff during check-in. A copy of the completed form must be given to the Flight Attendant on board the aircraft for each sector/flight. Failure to carry and produce this statement will result in denial of carriage for the equipment. In the event of an emergency, Rex is deemed to be authorized to pass on this form to any paramedic/emergency services should the need arise.The Rex Medical Certificate of Fitness to Fly must be valid for the intended dates of travel.
Please note, oxygen bottles are permitted, but cannot be used during take-off and landing in the B1900 aircraft. If you require the use of an oxygen bottle during take-off and landing, please book a flight on the SAAB340 aircraft.
Rex permits the carriage of the following Oxygen Concentrators aboard their flights.
AirSep Life Style, AirSep Free Style, Inogen One, SeQual Eclipse, Respironics, EverGo, De Vilbiss Healthcare Co, Inogen One G2, Invacare Solo 2, Inova Labs Lifechoice, Oxlife Independance Oxygen Concentrator, and Oxus Inc RS-00400.
This equipment may be carried and used under the following conditions:
Your physician must complete the Rex Medical Certificate of Fitness to Fly which must be shown to staff during check-in. A copy of the completed form must be given to the Flight Attendant on board the aircraft for each sector/flight. If a physician’s statement is not carried, the Oxygen concentrator may travel, however it cannot be used. In the event of an emergency, Rex is deemed to be authorized to pass on this form to any paramedic/emergency services should the need arise. The Rex Medical Certificate of Fitness to Fly must be valid for the intended dates of travel.
Caution - Electronic equipment may cause interference with aircraft systems. If such interference is experienced, the crew will ask you to switch off your unit.
You must comply with the following conditions to use the device on board the aircraft:
- You must be capable of hearing the unit's alarms, seeing the alarm light indicators, and have the ability to respond to the various caution and warning alarms and alarm light indicators, or be traveling with someone who is capable of performing those functions;
- You must ensure that the portable oxygen concentrator is free of oil, grease or other petroleum products and is in good condition free from damage or other signs of excessive wear or abuse;
- Only lotions or salves that are oxygen approved may be used by you when using the portable oxygen concentrator device;
- You must carry a sufficient number of batteries for the duration of the oxygen use on board flight including a conservative estimate of any unanticipated delays; and
- You must ensure that all portable oxygen concentrator adheres to Rex's cabin baggage restrictions. Batteries must be protected from short circuit and damage. When a battery-powered oxygen concentrator is carried onboard aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed and packaged separately unless the concentrator contains at least two effective protective features to prevent accidental operation during transport.
During movement on the surface, takeoff, and landing, the unit must be stowed under the seat in front of you. You must ensure there is sufficient length of hose so that it does not restrict/obstruct any other passengers.
Easy Breathers and Nebulisers
Easy breathers and nebuliser air pumps (which must be supplied by the passenger) may be used on Regional Express aircraft to enable a passenger to obtain relief from asthma, emphysema and other respiratory ailments. Easy breathers are normally packaged in portable light-weight cases which are acceptable as cabin baggage.
Passengers with other medical conditions, not listed above, which could endanger themselves or other passengers during the flight should make their bookings through the Rex CCC on 13 17 13. Rex may request that passengers have their physician complete the Rex Medical Certificate of Fitness to Fly when a passenger:
The Rex Medical Certificate of Fitness to Fly must be shown to staff during check-in . A copy of the completed form is also required to be given to the Flight Attendant upon boarding for each sector/flight. In the event of an emergency, Rex is deemed to be authorized to pass on this form to any paramedic/emergency services should the need arise.
- has an unstable medical condition,
- is recovering from an acute illness or infectious disease,
- is pregnant past the 36th week of pregnancy or multiple and/or complicated pregnancy,
- has intellectual disabilities and/or is not able to understand safety briefings and other instructions, and/or
- is required to travel with a Companion due to their condition.
The Rex Medical Certificate of Fitness to Fly must be valid for the intended dates of travel.
All passengers must be able to understand and respond to Emergency Procedures and the on-board Safety Announcements and Demonstrations. Please note: we carry a Cabin Safety Information Card in Braille on board each aircraft.
If you cannot understand and respond to these briefings you must travel with a Companion, who must be able to mentally and physically assist you.
In addition, if you require assistance with any of the following you must travel with a Companion:
- Use of the toilet facilities - Flight Attendants are able to assist passengers to and from the toilet door and are not permitted to handle urine-draining equipment.
- Administration of medication and oxygen - Flight Attendants are able to assist passengers in the retrieval of medication from cabin baggage.
- Consumption of food - Flight Attendants are able to assist passengers with opening packets and assisting to locate the food as required.
A Companion is required to accompany passengers who are unable to sit upright unassisted and for those passengers where the flying is likely to require emergency medical attention.
Please note, if you arrive at the airport without a Companion and do not meet the requirements above, we reserve the right to decline your travel until you have a Companion available to accompany you. In such circumstances we will rebook you at no charge.
Companions will be guaranteed the lowest advertised fare excluding Rex-Promo fares (regardless of whether these fares are still available). This requires the booking to be made with the Rex Customer Contact Centre on 13 17 13.
If you require a Companion to assist you with the travel, you can request a ‘Companion’s Fare’ at 13 17 13. However, you must present at check-in a Rex Medical Certificate of Fitness to Fly or Rex Disability Assistance Form as applicable from your physician. Although the Rex Medical Certificate of Fitness to fly must be completed for each booking, the Disability Assistance Form is only required to be completed once, however, it must be produced for each journey and kept with the passenger at all times. The Rex Medical Certificate of Fitness to Fly must be valid for the intended dates of travel.
If you have booked a Companion’s Fare and are not able to produce a Rex Medical Certificate of Fitness to Fly or Rex Disability Assistance Form at check-in, the Companion will not be entitled to the preferential fare and he/she will be booked at the prevailing lowest available fare class and charged the difference if applicable, excluding any Rex Promo fares regardless of whether such fares are still available.
Travelling Companions who manually handle and facilitate the movement of wheelchair dependent passengers between chairs and seats may be carried free of charge provided the Rex Disability Assistance Form is completed and presented at check in. The form can be faxed to the Rex Customer Contact Centre at least 48hrs prior to travel for the free seat to be entered into the system.
If you have an Assistance Animal and a Companion, the Companion may elect to sit in the seat reserved for the dog or sit in the single seat across the aisle.
You may wish to be assisted to/from an aircraft by relatives, friends or other persons over the age of 15 years who have been trained in assisting you, but who do not wish to travel. These are referred to as Passenger Facilitators.
Passenger Facilitators do not require a boarding pass as they will not fly in the aircraft, however they must be escorted at all times by Rex staff when on the apron or in the aircraft.
When checking in, you must advise Check-in staff if you have a Passenger Facilitator to assist you board, or if there will be someone at the arrival port to assist you to disembark.
Passenger Facilitators must identify themselves to Rex staff at an arrival port so airport staff can escort them to/from and within the aircraft.
5. ASSISTANCE ANIMALS
Rex allows the carriage of guide dogs and assistance dogs for the hearing or vision impaired in the cabin of our aircraft free of charge. If you require this type of assistance animal to travel in the cabin with you, at least 48 hours notice must be given at the time of booking.
OTHER ASSISTANCE ANIMALS
Other assistance animals which provide an actual service to the customer in the cabin such as medical alert dogs, must be approved by the Civil Aviation Safety Authority (CASA) on a case by case basis before we can allow them to travel in the cabin. 5 full working days are needed to obtain appropriate approvals.
All CASA fees in obtaining such an approval will be passed on to the customer.
The animal must be trained to a level which meets or exceeds the requirements of Assistance Dogs International. In determining the suitability of the training, Rex shall consider the training organisation’s accreditation against the requirements of Section 9 of the Disability Discrimination Act 1992. Assistance animals will only be permitted in the Cabin if they have been trained by an organisation accredited by or affiliated with Assistance Dogs International, Assistance Dogs Australia or which satisfies the requirements of various state legislation and guidelines in training for Public Access.
The animal must have passed a Public Access Test within 12 months prior to the flight date. Proof of the test such as the certificate or a current assistance animal Identity Card must be produced at check-in. Failure to provide the documentation will result in the animal being carried in the cargo hold. In this case the customer may be required to take the animal to Qantas Freight for consignment.
BOTH GUIDE DOGS & ASSISTANCE ANIMALS
The animal must be suitably harnessed, relieved before boarding and at any intermediate stops. The owner must supply an absorbent mat to prevent soiling of the cabin.
The animal may also travel in the aircraft hold at your request.
Please note, if travelling in the B1900 aircraft, the assistance animal will be positioned under the seat on the other side of the aisle to the passenger.
All other animals must be consigned as freight or checked-in for carriage in the aircraft hold.
Rex will not be liable for any injury, loss or death of any assistance animal.
Rex is pleased to welcome pregnant passengers onboard our flights.
Pregnant passengers are required to supply a Rex Medical Certificate of Fitness to Fly for the following:
- single pregnancy – beyond the 36th week of pregnancy,
- multiple pregnancies – for any travel, and
- complicated or high risk pregnancies – for any travel.
The Rex Medical Certificate of Fitness to Fly must be completed and signed by a medical practitioner & presented at the Rex check-in counter to travel on any Regional Express flight/s. A copy of the completed form is also required to be given to the Flight Attendant upon boarding for each sector/flight.
The Rex Medical Certificate of Fitness to Fly must be valid for the intended dates of travel. Boarding may be denied if the form is not completed in full.
Pregnant passengers are advised to consult their practitioner prior to travel.
Please note: Pregnant passengers will not be permitted to be seated / allocated an emergency exit row seat following the 24th week of pregnancy.
Infants (children who have not reached their second birthday) may travel on an adult’s lap (lap-infant), at no charge, on Rex Services. An infant seatbelt will be provided. Only one lap-infant per accompanying adult passenger is permitted. An adult with one lap-infant is allowed to purchase an additional seat for ONE additional infant but the following conditions must apply:
- the infant must be able to sit upright (without assistance) in an aircraft seat and has the appropriate seat restraint at all times when the “Fasten Seatbelts” sign is on;
- no more than two infants can be accompanied by the one adult; in these circumstances, one infant may be nursed and the other must be able to sit upright in a seat at all times; and
- passengers with infants are not permitted to be seated in an emergency exit row
Due to regulatory requirements, there are limits on the total number of lap-infants permitted on a single flight. Rex recommends that all infant bookings are made online via the Rex Internet Booking Engine as this will ensure that the maximum number of infants on a single flight is not exceeded and that all infant details are received by Rex in the correct format.
For infants over the age of six months old, you may bring on board your infant car seat (must be forward facing) for your infant’s comfort. Children over two years of age may also use an infant car seat providing the child weighs less than 18kg.
Please note, infant car seats are not permitted on flights operated by the B1900 aircraft. If you require the use of an infant car seat, please book a flight on the SAAB340 aircraft.
To travel with an infant car seat you must ensure:
- The infant car seat is in good condition with no cracked or damaged edges
- The seatbelts and harnesses must be fully functioning
- The car seat must meet the Australian/New Zealand Design Standards AS1754
- If you are travelling with an overseas car seat please note that we only accept the following design standards:
- United Kingdom CAA or
- European Community Regulation 44 of FMVSS213 approved
The label displaying the applicable standard must be legible. If your car seat does not meet these standards then unfortunately you will not be able to use it during the flight.
If you choose to use your car seat, you must purchase an additional seat to use it. Due to seating restrictions on the aircraft, Customer Service staff must be informed if an infant is going to be using an approved Infant Car Seat when you are checking-in.
Regional Express is not permitted to use Baby Capsules or Baby Booster Seats in the cabin. However, we do have infant seat belts if you do not want to use an infant car seat.
Lap-infants are entitled to checked baggage not exceeding a total weight of 10kg for the carriage of a stroller, carry basket or car seat only.
NOTE: Parents travelling with infants and small children on aircraft must pay extra attention to passenger safety briefings to be ready to cope with an emergency. A range of trial evacuations of a typical passenger jet, undertaken by the US Federal Aviation Administration, were carried out with adults carrying dummies to simulate children ranging from two months to 24 months. The study found parents should hold on to children if they could still easily and quickly climb through an emergency exit, while larger children should be passed through the exit to another adult. The key to making a good and quick decision about how to exit during an emergency is thinking about what approach should be taken during the normal passenger safety briefings. Parents are urged to listen carefully to the briefings, remember where emergency exits are located and think about the size of their infant or small child.
Children above 5 but under 12 years of age when travelling alone must travel as UNACCOMPANIED MINOR (UMNR), unless they are travelling with a parent or guardian who is 15 years and above. However teenagers aged 12 but below 15 years of age can voluntarily request to travel as UMNR, if desired. Children below 5 must be accompanied by an adult aged 15 years and above.
Bookings for UMNR should be made through the internet or via the Rex Customer Contact Centre on 13 17 13. If you are purchasing your ticket through a travel agent, you will need to call the Customer Contact Centre to confirm that the flight can accept your UMNR request. For safety reasons, the maximum number of UMNR per flight is limited by law. In addition, Rex reserves the right to refuse the carriage of any UMNR at its absolute discretion.
An administration fee of $33 per minor per sector will be charged for UMNR travel. To change an adult booking to a UMNR booking and add UMNR details via the Customer Contact Centre or at the airport, a $55 charge per minor per sector is applicable.
The conditions and requirements below must be met for UMNR travel. The booking of UMNR travel implies that the below conditions are understood and accepted by the Parent/Guardian/Responsible Adult:
Before the flight
- The UMNR must have already been checked-in and be ready for boarding not less than 45 minutes (Sydney, Melbourne & Adelaide airports) or 30 minutes (regional airports) before the scheduled departure time.
- The sending Parent/Guardian/Responsible Adult must fill in the UMNR wallet (instructions) upon check-in. Each UMNR must travel with an individual wallet. We strongly recommend arriving at the airport early if there is more than one UMNR wallet to be completed.
- The sending Parent/Guardian/Responsible Adult must remain at the departure airport until the aircraft has departed. This is to ensure that the UMNR is not left abandoned should there be a last-minute cancellation of the flight. The UMNR may be handed over to the Police if this happens.
During the flight
The UMNR must be able to travel without constant direct supervision and must not need any special services including any medical assistance during the flight. The UMNR must carry on board appropriate medication if the UMNR has any life-threatening allergy or other similar conditions and must be capable of self medication. Rex staff is strictly prohibited from administering any medication to the UMNR. No food will be served if food allergy is declared at check-in or if this section of the form is incomplete.
NOTE: REFER TO THE TERMS OUTLINED IN THE RELEVANT SECTIONS OF THESE SPECIAL REQUIREMENTS FOR MORE INFORMATION.
- If the UMNR travels on two or more Rex Flights and has a scheduled time of one hour or more between flights, the sending Parent/Guardian/Responsible Adult must also appoint a person to be present at the transit airport who will be responsible for the UMNR’s supervision and welfare during the transit. The nominated adult is responsible for presenting the UMNR to check-in staff by the deadline stipulated above.
- Rex does not accept transfers of UMNR from/to most other carriers. The Customer Contact Centre (13 17 13) will be able to provide the most updated information on interlining carriers for UMNR and the conditions attached.
Receiving the Child
The nominated Parent/Guardian/Responsible Adult to receive the UMNR at the final/transit destination must present acceptable official photo identification papers such as driver’s license, passport or other similar official identification issued by the State or Federal Government. If official photographic identification will not be available, the following conditions will apply:
- The acceptable forms of identification must be indicated by Sending Adult at check-in; and
- These ‘exact’ forms of signed identification as stated above in Point 1 must be produced or the UMNR will not be released to the receiving adult.
NOTE: THE UMNR WILL NOT BE RELEASED AT THE FINAL/TRANSIT DESTINATION IF THE SPECIFIED FORMS OF IDENTIFICATION ARE NOT SUPPLIED. THE CHILD MAY THEN BE HANDED TO THE POLICE.
On occasions such as diversions due to weather, Rex may not be able to land at the destination airport. In such cases, Rex reserves the right to transfer the UMNR to another carrier for onward carriage to the destination port or hold the UMNR at the transit port. In the latter case the nominated Parent/Guardian/Responsible Adult is responsible for collecting the UMNR at the transit port.
Indemnity and Limitations of Liability
The Parent/Guardian/Responsible Adult delivering the child to Rex for UMNR carriage jointly and severally confirms to reimburse Rex for all additional and out of pocket expenses incurred for the purpose of the carriage of the UMNR whether it is
- due to the breach of the conditions above; or
- due to unforeseen events like diversion of aircraft; or
- due to damages caused by the UMNR.
The Parent/Guardian/Responsible Adult delivering the child to Rex for UMNR carriage jointly and severally confirms and acknowledges that Rex shall not be held responsible for any losses, expenses, or consequential damages arising or occurring in the event Rex is not able to deliver the UMNR to the destination port or delivers the UMNR late to the destination port due to reasons of weather, technical failures or any other operational reason whatsoever, and further indemnifies Rex to the fullest extent permitted at law against all claims arising or occurring in respect of such UMNR carriages, except only in the case where Rex has been grossly negligent. It is further acknowledged that the maximum amount of liability of Rex, if any, in respect of or arising from the carriage of the UMNR, shall be limited to the full refund of the price of the fare paid for the UMNR.
If in doubt, please contact Rex at 13 17 13.
Flight reservations requiring the Child or Adult Harness must be booked a minimum of 72 hours in advance of the flight booking. Passengers requiring the Child or Adult Harness are required to make their booking through the Rex CCC on 13 17 13.
Regional Express supplies two different harnesses for use by passengers who have no upper body control, who have muscle weakness handicaps or for passengers with quadriplegia. A Companion is required to accompany passengers who require an upper torso harness.
- The Child harness is suitable for weights up to 50kg and a height of at least 122cm.
- The Adult harness can support a person over 50kg. Our crew is trained to fit these harnesses and are only too happy to assist you in conjunction with the Companion.
In addition to the Adult and Child harnesses provided by Regional Express Airlines, passengers are permitted to use a Child Aviation Restraint System onboard the aircraft.
Child Aviation Restraint System (CARES) is a harness style restraint device suitable for children aged two (2) to four (4) years of age, weighing 10-20kg (22-44lb). Regional Express does not provide the CARES harness. The adult accompanying the child is responsible for the fitment of the CARES harness on the aircraft. Due to seating restrictions on the aircraft check-in staff must be informed if a child is going to be using a CARES harness.
Children over two years of age may also use an infant car seat providing the child is less than 18kg. Refer to Baby on Board for infant car seat requirements and restrictions.
A maximum of 2 Persons in Lawful Custody (PILC) may be carried in accordance with the Requirements of the Air Transport Security Regulation Division 4.5 – Persons in Custody. Approval must be granted by Rex prior to carriage.
ARRANGING THE MOVEMENT OF ONE OR TWO PILC ON A SINGLE FLIGHT
If making a booking to move one or two PILC on a single flight please advise Regional Express of the following information:
This information is to be provided on the REX Person in Lawful Custody Authorisation Form or on the Department of Infrastructure notification form which may be found in the Department of Infrastructure web site at http://www.infrastructure.gov.au/transport/security/aviation/persons_in_custody.aspx.
- The names and details of the PILC.
- The names of the Escorts and the contact details of the Custodial Agency (including telephone and fax numbers).
- The preferred flight number and date.
- The reason why the PILC are being moved.
- A copy of the PILC Authorisation Form for each PILC.
The form must then be forwarded to Network Operations:
By email: email@example.com, or
By Fax: 02 9023 3556
ON THE DAY OF THE FLIGHT
Please arrange to check in at least 30 minutes before the flight is scheduled to depart. On the day of the flight, it is preferable to check in earlier than other passengers so that the Escorts and PILC can be seated on the aircraft before other passenger’s board. To assist us please:
During the flight, the Escort and PILC can expect to:
- Check in at least 30 minutes before the scheduled flight time.
- Ensure the PILC is searched prior to arriving at the airport. PILC are not to carry cigarettes, matches or cigarette lighters.
- Board the flight first and disembark last.
- Be seated at the rear of the aircraft and not next to an emergency exit.
- The PILC will be seated near the window, with the Escort seated between the aisle and the PILC.
- Both the Escort and PILC will only be provided with plastic cutlery.
Escorts must carry sufficient restraints for all PILC. Escorts are not permitted to carry firearms or batons, electrical emitting devices or disabling sprays in the cabin of the aircraft. The use of restraints MUST be approved by the Captain.
Should you need assistance at the airport for the movement of the PILC, annotate this on the Form. While assistance at some airports may be limited due to other operational reasons, REX may be able to assist with an airside transfer so that the PILC can discreetly board or disembark the aircraft.
At security controlled airports escorts and PILC must be screened when boarding an aircraft regardless of the method of boarding.
NEED MORE INFORMATION
Contact the Network Operations:
Fax (02) 9023 3556
Firearms must be carried in checked-baggage and cannot be carried in the cabin of an aircraft. Firearms will be returned to you personally by Rex staff at the destination.
Passengers travelling with firearms must notify the Rex Customer Contact Centre (CCC) on 13 17 13 of the requirement during booking.
When travelling with a firearm, the following requirements must be met:
- The firearm is to be carried in a locked case or bag
- The firearm is to be unloaded
- If a firearm has a bolt, the bolt is to be removed
No more than 5kg of ammunition (per passenger) is to be carried. Ammunition must be packed in the manufacturers packaging. AFP Officers and ADF personnel travelling on duty may carry ammunition in no more than 2 magazines plus boxed ammunition to a total weight of no more than 5kg. All ammunition must be packed in a locked bag or case and checked-in for carriage in the baggage compartment.
The firearm and ammunition must be declared to Customer Service staff when checking-in.
A valid firearm/shooters licence must be produced at check-in and at the destination to collect the firearm. (Police or ADF identification is suitable when carrying non-private firearms).
Minors carrying firearms must produce their firearms/shooters licence AND must be accompanied by an adult at check-in and the destination who must also produce a firearm/shooters licence.
The carriage of cellos and guitars is permitted in the cabin, provided the instrument does not exceed the weight limit of 20kg. All passengers travelling with a cello or guitar are required to purchase a separate seat for the item, which needs to be booked through the Rex Customer Contact Centre (CCC) on 13 17 13 at least 48 hours prior to the departure time. Internet only fares (Rex Net, Rex Net Plus, Rex Promo) can be purchased through the CCC subject to booking class availability and adherence to the applicable fare conditions, provided the musical instrument/s and passenger/s are booked within the same booking transaction.
The carriage will be undertaken with the Passenger bearing full liability for all associated risks.
For passengers travelling on more than one flight on any day, there are minimum connection times that should be allowed for when booking flights. These connection times are based on the experience of our airport staff to ensure customers have enough time to move within and between terminals and check-in again where required.
The following minimum connection times apply for all airports:
- 45 minutes between Rex flights
- 60 minutes between Rex and Virgin Blue or Aeropelican flights
- 90 minutes between Rex and Qantas and other domestic airlines
- Two hours between international flights (2 hours 30 minutes in Sydney)
ADELAIDE TRAVELLERS, PLEASE NOTE:
For onward connections to Rex or Interline partners’ flights inbound to Adelaide, passengers may have their bags checked through to their final destination & upon arrival passengers will need to proceed to T1 for check-in with their onward carrier. Baggage will be automatically transferred to the connecting carrier if the Rex Check-In staff are advised of the connection when checking in at the boarding port. Please note the minimum connecting time for Rex flights is 45 minutes and interline flights is 60 minutes. A list of Rex interline partners is available here.
Passengers transferring to other airlines, unless advised otherwise, will be required to collect their baggage from the ground floor baggage carousel in T1 before checking in with their onward carrier.
Rex will not provide assistance within the cabin for the administration of medication, consumption of food (apart from opening packets if required) or toiletry needs apart from assisting passengers to/from the toilet door. Flight Attendants are not permitted to handle urine-draining equipment.
Passengers who require assistance that cannot be provided by Rex must travel with a Companion.