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Special Requirements/Assistance

If you require assistance with moving around the airport terminal or boarding the plane, for example, require a wheelchair or have small children, please ensure you pre-book this under the special requirements section when booking online or through your travel agent.  Adding this to your booking later will incur admin charges of $33.00 per person per sector if done through the Customer Contact Centre. Rex should be notified at least 48 hours before you are due to fly and it is suggested to remind the Customer Service Officer upon check-in that you have pre-booked this service. 

For further information regarding particular special requirements, please carefully refer to our Special Requirements Terms and Conditions and our Disability Access Facilitation Plan