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Special Requirements/Assistance

If you require assistance with moving around the airport terminal or boarding the plane, for example, require a wheelchair or have small children, please ensure you pre-book this under the special requirements section when booking online or through your travel agent.  Adding this to your booking later will incur admin charges of $33.00 per person per sector if done through the Customer Contact Centre. Rex should be notified at least 48 hours before you are due to fly and it is suggested to remind the Customer Service Officer upon check-in that you have pre-booked this service. 

Please note that Air Link aircraft cannot cater for all special requirements due to smaller aircraft size. Mobility disabled passengers who require a wheelchair or motorised aid cannot be carried on Air Link flights and must book a flight on the SAAB340. If you require assistance onboard from a flight attendant due to your condition, please book a flight on a SAAB340 as there is no flight attendant onboard Air Link flights. Please refer to Rex's Disability Access Facilitation Plan for further information.

For further information regarding particular special requirements, please carefully refer to our
Special Requirements Terms and Conditions and our Disability Access Facilitation Plan