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Customer Contact Centre Consultant
Regional Express (Rex) is Australia’s largest independent regional airline operating a fleet of more than 50 Saab 340 aircraft on some 1,500 weekly flights to 58 destinations throughout New South Wales, Victoria, Tasmania, South Australia, Queensland and Western Australia.

We are seeking two motivated individual’s, with the ability to provide the highest level of customer service to our passengers, located in Orange, NSW. These positions will be full-time permanent on a 12-month contract.
 
Reporting
This position reports to the Call Centre Manager.

Position Responsibility
•Handle all incoming calls politely, efficiently and appropriately
•Inbound reservation sales
•Reservation and Ticketing functions
•Answer general customer enquiries
•Support travel agents and Rex airport locations
•Support Internet Customers
•Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds.
•Assist with Queensland Support in live-check-in and freight.

Essential Selection Criteria
•Prior experience in customer service, preferably within a call centre environment
•Excellent communication skills
•Professional phone manner
•Good computer skills
•A positive, enthusiastic attitude and the willingness to work as a part of a team


Closing Date
Monday, 29 May 2017  
 
How To Apply
Please forward your application with CV and covering letter addressing the above criteria to jobsrexgroup@rex.com.au by close of business, Monday, 29th May 2017.
 


Applicants must be able to work in Australia

Regional Express is an equal opportunity employer

The Rex Group is compliant with the Workplace Gender Equality Act 2012