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  Change Fees
  Booking/Services Surcharge
  Fees & Surcharges FAQ

 

 

FEE TYPE
AUD (GST included)

Cancel Ticket For Future Use
(Rex Biz, Saver, Net, Net Plus, Senior, Child)

Cancel & Refund
(Rex Flex & Biz only)

Amend Flight Date & Time
(Rex Saver, Net, Net Plus, Senior, Child)

$44 per flight sector (Customer Contact Centre)*
$33 per flight sector (Online)

plus any applicable fare difference

Amend Name
(not applicable to Rex Net, Rex Net Plus or Rex Promo)
$44 per name (Customer Contact Centre)*
$33 per name (Online)
Additional Tax Invoice Requests
$44 per invoice (Customer Contact Centre)*
Online FREE
Rex Flyer Reward Flight Booking Change

$44 per ticket (Customer Contact Centre only)*

Reward Flight Phone Redemption
$21 per redemption
plus applicable taxes & charges
Reward Flight Online Redemption
FREE
Applicable taxes & charges apply
Carriage of Unaccompanied Minor (UMNR)
$33 per minor per sector
$55 per minor per sector to change adult booking to UMNR booking and add UMNR details via Customer Contact Centre
Special Services Requirements
$33 per sector per booking to add Special Services Requirements to web booking via Customer Contact Centre

*The standard admin fee via phone to our Customer Contact Centre has been revised to $44 per flight sector. This applies to changes made to redemption flights and other features that are currently not available online.

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